Hello,
First of all, thank you for creating such an interactive learning environment for learning about ChatBots. Beginning of this week, I knew almost nothing about ChatBots, but now I am quite comfortable with its functions.
From my point of view, I see great potential for usage of chatbots by admins. I have been spending the last couple of days talking with our Grade 12 students about their post-secondary schools and their program of interest. From just researching couple of universities and colleges, we have found out that some of the information regarding application was very confusing and difficult to find. This is where I think chatbots can be beneficial. Students who are aiming to enter a specific program at post-secondary level, they need to prepare the right documents, apply before deadline, check status and lots more. Students usually apply to more than one post-secondary schools and it can definitely become time consuming depending on how easy all these information is to access.
With chatbot, It would be nice to have students simply type commands like "When is the deadline for undergraduate application?", "What is the English requirement to apply to __________" or "Tuition for international students?". Once chatbots processes these questions, it can either tell them the answer, or send them to the right page with more information.
Great ideas for the use of ChatBots. Similarly, I think ChatBots could work well in the context of my college bridging program. Students are going on to a variety of different programs that have different requirements, start dates, etc. and they often have questions about these issues. They also have general questions about the bridging program that could be entered into the Chatbot. Towards the start and end of the session, the one front desk person can be very overwhelmed with long lines of students, who are generally waiting to ask simple questions regarding logistics, payments, etc. Students could be encouraged to check out the ChatBot with their questions first and if they need additional info could be directed to the front desk or to make an appointment with a human.