Hi team ChatBots!
Great job pulling this information together. I really enjoyed sampling all of your ChatBots!
When I think of ChatBots in the workforce, I think of the need to access information quickly that directly correlates to the information you are looking for without having to sift through several documents, webinars, or resources. In my professional context, we have just piloted a ChatBot for our Product information. Basically, when an employee is reviewing a risk via an application or on the phone with a broker, they need to access specific guidelines or product information very quickly. Sometimes in the case where they don't really know exactly what type of information they are looking for in order to assist them with the risk. In that case, they would type their question into the ChatBot. The ChatBot then finds information related to their question, or continues to ask guiding questions to narrow the focus. So far, this program has been highly effective within my organization and has resulted in higher broker satisfaction, employee engagement, and decreased handle times.
I have also enjoyed learning all the other ways ChatBots could be used in an Adult Education or Corporate context.
Thanks for the great information!