It terms of workplace administration, a couple of instances where the human experience and organization efficiency could be enhanced by the use of a chatbot are when onboarding new employees and off boarding those who are moving on. For new employees, it is always great to meet brand new colleagues and admin staff. But it can also be a bit of an anxious experience when trying to figure how a new workplace operates. One doesn't always want to keep going back to the admin staff with questions, or bother new colleagues. I imagine many questions that arise during the on boarding phase are logistical —about HR related matters— and could quite really be ported into chatbot.
Similarly many times when leaving an organization, employees do not want to burn bridges, but do want to give constructive feedback about their motivations to leave suggestions on what could be made better for future employees. A personalized chatbot conversation in this case would streamline the process, enable people to have these chatbot conversations when they are ready and without any of the apprehension that could come when a person is having that same conversation with you and making notes. The results of these chatbot conversations could be more easily analyzed for sentiment, tone, theme and enable organizations to make the changes that can keep staff there longer, for more fulfilling work lives.
Excellent points, Henna. I've been considering the topic of ChatBots through an instructor or support staff lens, but not as an employee. There are many questions I could've (or would rather have) asked a ChatBot during the first few weeks or months of my present position. It would've saved my manager and coworkers some of the tedium of responding to questions and helped me to feel more resourceful.